Last updated: 17 April 2026
This Privacy Policy explains how 9Tail Store collects, uses, stores, and shares personal data when you browse the storefront, place an order, request support, or otherwise interact with our services.
1. Personal data we may collect
- identity and contact data, such as your name, username, email address, billing details, and support information you provide;
- order and transaction data, such as products purchased, order status, payment status, fraud checks, and related account identifiers;
- support and communications data, such as messages, attachments, and dispute or verification information;
- technical and usage data, such as IP address, browser type, device information, approximate location derived from IP, log events, and security events;
- cookie or similar technology data where these technologies are used for security, preference, analytics, or storefront functionality.
2. How we use personal data
We use personal data to:
- operate the storefront and process orders;
- deliver digital goods, services, and account-related access;
- provide customer support and respond to enquiries;
- detect, prevent, and investigate fraud, abuse, chargebacks, and security incidents;
- comply with tax, accounting, legal, and regulatory obligations;
- improve storefront performance, reliability, and user experience;
- send service-related communications and, where permitted, marketing communications.
3. Legal bases (where GDPR or similar laws apply)
Depending on your location, we may process personal data because it is necessary to perform a contract with you, comply with legal obligations, pursue our legitimate interests (such as store security and fraud prevention), or because you have given consent where consent is required.
4. Payments and third parties
Payments may be processed by third-party payment providers and commerce infrastructure partners. We generally do not store full payment card details ourselves. We may also share personal data with service providers that help us with hosting, content delivery, fraud prevention, payment processing, analytics, customer support, and order fulfilment, but only to the extent reasonably necessary.
5. International transfers
Your data may be processed in countries other than your own if our providers, infrastructure, or support operations are located there. Where required, we rely on appropriate safeguards for international transfers.
6. Data retention
We retain personal data only for as long as reasonably necessary for the purposes described above, including for account administration, legal compliance, fraud prevention, tax and accounting records, dispute handling, and enforcement of store terms.
7. Your rights
Depending on the laws that apply to you, you may have the right to request access, correction, deletion, restriction, portability, or objection to certain processing, and the right to withdraw consent where processing is based on consent. You may also have the right to lodge a complaint with a competent data protection authority.
8. Cookies and similar technologies
We may use cookies and similar technologies for essential storefront functions, security, preference storage, analytics, and performance monitoring. You can usually manage cookies through your browser settings, although disabling some cookies may affect store functionality.
9. Children
9Tail Store is not intended for children below the age permitted by applicable law, and we do not knowingly collect personal data from children in violation of applicable law.
10. Contact
If you have privacy questions or want to exercise your rights, please contact 9Tail Store through the contact details or support channels displayed on the storefront or inside your customer account, if available.