Last updated: 17 April 2026
9Tail Store sells digital goods and digital services. Because delivery is typically electronic and can start immediately after payment, all sales are generally final once an order has been processed or delivered, except where a refund, replacement, repair, price reduction, cancellation, or other remedy is required by applicable law.
1. General rule
Unless required by law, we do not offer refunds for:
- change of mind after purchase;
- accidental purchases made by the customer;
- failure to read the product description, requirements, region limitations, or usage rules before buying;
- issues caused by the customer’s own device, network, software, third-party account restrictions, or misuse;
- orders where the product or access has already been delivered, revealed, used, redeemed, consumed, or activated;
- orders flagged for abuse, fraud, chargeback risk, or policy violations.
2. Digital goods and immediate performance
For digital products and digital services, your order may be processed immediately after payment. Where applicable law allows, by placing an order you request immediate performance and acknowledge that this may result in the loss of any statutory withdrawal or cooling-off right once delivery or performance begins.
3. When we may still provide a remedy
If a product is not delivered, is materially defective, or is substantially not as described, please contact support promptly. Where required by law or where we determine that the claim is valid, we may provide one of the following remedies:
- re-delivery or replacement;
- technical correction or re-performance;
- a partial refund or price reduction; or
- a full refund.
4. Reporting delivery or product issues
To help us investigate quickly, please report order problems as soon as possible and, where reasonably possible, within 7 days of delivery or the date the issue first became apparent. Include your order number and a clear description of the issue.
5. Consumer rights required by law
Nothing in this policy excludes or limits any non-excludable consumer rights you may have under applicable law. If local law gives you mandatory rights for faulty, misdescribed, or undelivered digital content or services, those rights remain in effect.
6. Chargebacks and payment disputes
If you believe there has been a billing error, please contact us first so we can review the matter. Unjustified chargebacks or payment disputes may result in order suspension, access revocation where permitted, or account restrictions.
7. Contact
If you need help with an order, please contact 9Tail Store through the support methods made available on the storefront or inside your customer account, if applicable.